Hi Mr. Hughes, by any chance do you have the proof of purchase for the printer that you can send as an attachment or scan to send to me. Please advise.
And I replied with this:
I believe I can indeed find it, if needed (that will be a project for the weekend) but for what purpose?
And this was the reply:
Hi Mr. Hughes, I want to offer you another replacement ESP3 printer.
And my final reply for the day was:
That is wonderful news. I will look for the receipt but we are not sure where it is. After all, that was over a year ago. We DO have the box it came in, however(At least I believe we do). Is there something on there that I could clip and scan for proof? Let me know exactly what you need. I look forward to sharing this great development on my blog! :)
So things are looking up in the customer response department pending how this transaction pans out. I know that my friend Mrs E. is wondering why she didn't get the same response about her printer. I told her I didn't know. I am awaiting Mr. Frazier's reply to see exactly what he wants/needs for proof of purchase. The gesture truly is what I WOULD expect from them and everyone SHOULD receive from such a company. I hope they choose to throw in a few sets of inks. But if not, I guess it is what it is. I hope everyone is enjoying this experience. I have found it intriguing and very insightful, learning how a major corporation and their customer service beliefs and actual performance look in action.
On to other things...
School today was great. I have such a wonderful class. Part of our day included taking a bus to the high school and enjoying some wonderful science exhibits from a museum called "The Leonardo". It will open for business in Salt Lake City in 2011. I am excited. If the entire museum is full of exhibits like today's, then I would gladly take my class there. They had echo dishes, probability tables, a Van de Graff generator, a microscope, and many other gadgets, gewgaws, and gizmos. It was fun.
I had one voice lesson this afternoon after school. I was also able to visit with our neighbors whose house caught fire on Wednesday. They are doing fair. They have been gutting the inside, hauling out the charred sheet-rock furniture and appliances. It was pretty much a complete loss. We are going to do a fundraiser at the school. Hopefully we can get them help.
It is late and I am going to head to bed!