Thursday, October 01, 2009

And This Is All I Got Back! So Much For US Customer Service...

Greetings John,


Thank you for your recent visit to the Kodak Web site and question about your Kodak ESP 3 All-in-One Printer.


We are quite concerned over your experience and are sorry for any inconvenience caused in this regard. We will certainly do our best to assist you. We assure you that we will certainly do the needful to fix your printer.
As per your email, you are not getting sufficient ink yield from your Kodak ESP 3 All-in-One Printer.
You are requested to follow the below mentioned steps:
  1. Click on KODAK AIO Home Center icon located on your desktop.
  2. Then click on the " ? " mark on the right hand top corner of the Home Center window.
  3. Click on “Maintenance”.
  4. Then click on “Clean Printhead”.
  5. Turn off the printer.
  6. Wait for 3-4 minutes.
  7. Try to print something.
  8. If the quality of this print is fine, it means that the issue is resolved. If not, then the printhead has to be replaced.
If these steps do not help, then you are requested to call voice support at 1-800-421-6699 between 9:00 AM to 12 midnight EST or reply to this email with the following information so that we can issue the print head replacement:
    • Shipping address (No PO Box).
    • Telephone number.
    • Kodak Service Number. (It is a 7 character alpha-numeric code. It is found under the printer’s front access door on the left hand side. Front access door is the one which you usually lift to change the ink cartridges.)
You may also follow Kodak Interactive Troubleshooting Guide on www.kodak.com/go/itg  for advanced troubleshooting.
We are glad to be of service and are here for you if you need us in the future. If you do reply, please be sure to include any previous e-mail so we may assist you better.
Regards,
Arvindu B.
Kodak Information and Technical Support






-Brilliant! I only get 5 pictures per cartridge, but apparently I do not have enough ink yield?!?!?! Does this person even understand English or this simply a case of cut and paste response.


Oh well. We are buying a HP printer this weekend. Maybe I will shoot a video of my taking a sledge hammer to the Kodak and e-mail THAT to them. Maybe they will get the idea that I don't have ink yield problems- rather I have Kodak printer problems.


Later...

4 comments:

  1. HA HA HA! You are so funny, and I feel so bad that you guys have had such horrible problems with your printer. We have had an HP for something like four years now and it is still going strong. The ink is way more expensive, but I honestly can't remember the last time I changed it because it lasts for a long long time. Good luck printer hunting. Have fun!

    ReplyDelete
  2. Yeah, they never did respond to my request for a refund either. They are a rip-off company. I know you will be happier with your new HP - I'm definitely much happier with mine, except when I go to print, it starts up like it's grinding wheels and the same thing when it goes to sleep - goes through this whole process of noises that get kind of irritating but other than that, I've only had to buy ink like three times since I purchased this printer (and that was because I did some heavy printing at the beginning). I was in staples the other day to get something done at the copy center and the manager made note of the fact that I hadn't been in to get ink in a long time (that's how well they had gotten to know me). I do know at one time that Staples was offering a reward on used printers - like Staples Reward points or something - don't know if they still are. You may want to check around to see who is having sales on their printers right now - Staples, Office Depot or Office Max or any of the office supply places in your area - You can usually get a pretty good deal if you catch the printers on sale, and if you can get "rewards" money towards your purchase, that is a bonus (i.e., if you are given like $20 or whatever they are offering, that will actually go towards a discount on your purchase, I think)- good luck finding the right printer - I know how you are feeling; I've been there, did that except mine was the Kodak ESP 5 - stupid printers all around - E :)

    ReplyDelete
  3. John,
    Sorry to hear about your bad experience. By "ink yield" they really just mean that you're not getting what you should be out of your cartridges - you definitely should get more than 5 pics! I wanted to check in and let you know this shouldn't be the experience. If you wanted to give it one more shot, you can contact me at connect@kodak.com.

    -Aprille, KodakConnect

    ReplyDelete
  4. Hilariious! We have a HP photosmart all in one and love it! Good luck with that! By the way, let Alisha know that I will be calling her to order one more set of witch blocks for a friend! She loved mine and wants some of her own!

    ReplyDelete

Thanks for sharing your thoughts...

You Might Also Like Reading These:

Related Posts Plugin for WordPress, Blogger...

ShareThis